Shipping policy
Last updated: November 2, 2026
Where we deliver
We currently deliver to addresses in the United States. PO Boxes and APO/FPO addresses can't be served by our express couriers.
Complimentary express delivery
Every order ships free by tracked, insured express courier.
Where your order ships from
Our pieces are held in our partners' warehouses in Florida (USA) and in Europe (Italy and Sweden). Each product page tells you where that piece ships from. If your order includes pieces from more than one warehouse, they arrive in separate parcels, each with its own tracking link.
Delivery time
- From our US warehouse: dispatched within 1 to 2 business days; most orders arrive within 3 to 7 business days of being placed.
- From our European warehouses: dispatched within 1 to 2 business days, then 3 to 5 business days by express courier; most orders arrive within 5 to 8 business days of being placed.
These are estimates; holidays, customs checks and severe weather can occasionally add time.
Duties and taxes
You will never pay anything on delivery. Pieces from our European warehouses ship Delivered Duty Paid: all US import duties, customs and clearance fees are paid by us before your parcel leaves Europe. Pieces from our US warehouse have no import duties. Any applicable sales tax is shown at checkout.
Signature and tracking
You'll receive a tracking link by email when your order ships. The courier may require a signature on delivery.
Lost or damaged parcels
If your parcel arrives damaged, or tracking shows it delivered but you can't find it, email info@velcourne.com within 7 days, with photos where relevant, and we'll resolve it with the courier.
Address accuracy
Please check your address at checkout. We can change it only before the order ships. If a parcel is returned because of an incorrect address, we'll reship it once the additional shipping cost is covered.