Refund policy
Last updated: November 2, 2026
Every piece we sell is new, authentic and sourced through authorized distributors. If it isn't right, you may return it.
Return window
Request a return within 7 days of delivery by emailing info@velcourne.com with your order number and the reason. The item must then be shipped back within 14 days of delivery. Please don't send anything back before we've replied with return instructions; returns we haven't authorized can't be processed.
Condition
Items must be unworn and unused, in their original condition and packaging, with all tags, dust bags, boxes, cards and accessories included. Every return is inspected. Items that show wear or use, or arrive without their tags or original packaging, can't be refunded and will be sent back to you.
Final sale
Earrings can't be returned for hygiene reasons, unless they arrive damaged, defective or not as ordered.
Return shipping
Each piece goes back to the warehouse it shipped from, so we'll send you the right return address and a prepaid label. Returns must be sent with a tracked courier (UPS, FedEx or DHL); postal-service returns can't be accepted.
- Change of mind, pieces from our US warehouse: return shipping is at your cost. If you use our prepaid label, its cost is deducted from your refund.
- Change of mind, pieces from our European warehouses: we send you a prepaid international express label, and $50 is deducted from your refund to cover it. Any customs paperwork for the return is handled by us.
- Damaged, defective or wrong item: email us within 7 days of delivery with photos. We'll cover return shipping, wherever the piece shipped from, and refund you in full.
Refunds
Once your return arrives and passes inspection, we'll refund the amount you paid, less any return-label deduction above, to your original payment method. Returns to our European warehouses take a little longer to arrive, so please allow up to 3 weeks from sending for those refunds. Your bank may take a further 5 to 10 business days to show it.
Exchanges
Most pieces are one of a kind or in very limited stock, so we don't offer exchanges. Return the original for a refund and place a new order.
Cancellations
Orders leave the warehouse within 24 to 48 hours. Email us straight away if you need to cancel; once an order has shipped, it can't be cancelled and the return policy applies.